By using Void5 Services, you acknowledge and are ok with the following:
We collect a little bit of data about you when you visit the site for the purposes of statistics and analytics (More on that further down).
We strive to protect all of the information we gather and process in every way possible.
If you decide that you do not agree with these terms, you must cease your use any of the Void5 sites, or talk to us, we're nice people!
Any illegal, or malicious use of our services will likely result in termination of the service for you with little-to-no notice.
'Illegal or Malicious' in this case covers any digital content deemed illegal under UK Law, and anything malicious/illegal under the UK Computer Misuse Act 1990
Any taboo use of our services without our consent may lead to termination of the service for you with little-to-no notice.
'Taboo' in this context refers to any digital content you wish to host that is not safe for minors, or otherwise considered as NSFW (not safe for work), e.g. Pornography, Gambling, etc...
We do not tolerate the use of "JS Miners" on our customers' sites. If you are found to be using a JS-type crypto-mining solution, your service may be terminated with little-to-no notice
Data collection, storage, and usage
We do collect a little bit of data about you, even if you've not registered for any of our services (difficult to avoid nowadays). Here's some info on that:
Data collected from all users; 'Site Visitors':
IP Address ([Storage: On our web servers in log files, with Google for Google Analytics],[Purpose: We use IP addresses for security reasons, to identify suspect users in the event of a breach or other attack. Also, we use IP addresses for statistics and analytical purposes as they provide useful insights into the rough locations of our users (country, county)])
Browser and basic system info ([Storage: On our web servers in log files, with Google for Google Analytics],[Purpose: Used primarily for statistical and analytical purposes, to identify trends in what version of browser or operating system users are using])
Data collected from users that email us, or raise support tickets:
E-Mail address, Name, some other basic contact details (Optionally filled in) ([Storage: On Freshdesk's Cloud Servers in Amazon Web Services],[Purpose: The management and provision of support tickets for issues with services, or general enquiries])
Data collected from users of our hosting solutions, or Cavyrn:
E-Mail address, Name, Preferred Username, names of domains, hash of password ([Storage: With Fasthosts Internet, in our database, and in Amazon Web Services' Cognito Service],[Purpose: This data is used in the provisioning of hosting services, access to our Games, and for sending communications to you to advise of service issues or offers (Depending on preferences)])
Stuff we never collect, can't delete, or can't access
Teespring (Our Merchandise and clothing store of choice) collects your data and has its own policies. At no point do we see card/payment information or address information. We can see order status and names. We cannot delete your data from their system. You should contact them for more info.
Stripe (Our payment processor of choice for hosting services and our games) collects your data and has its own policies. The only card/payment information we have access to is the last four digits of your payment card. We can access address and name information for customers also. We can delete your information from our instance of Stripe, but you should contact them to make sure.
Geographical data storage
All data collected directly by us is stored in the UK, on a number of virtual servers hosted by DigitalOcean
All data collected for use in Amazon's Cognito service is stored in their "Ireland" region, which sits within the EU
All data collected by any third parties we use *may* be stored or processed in the united states or other EU member states. Contact the following to find out:
Deletion of personal data
If you wish for us to delete any of your stored personal information or provide you with information on what we have stored, please contact us. (Formalised terms include "Subject Access Request"). Please note deletion of some data will adversely affect your ability to use Void5 Services.